Refund policy

Return & Replacement Policy

Dubai Royale Chocolate Bars

At Dubai Royale, we take pride in delivering premium chocolate in perfect condition.

Due to the delicate nature of chocolate products, we do not offer refunds.

However, we are committed to looking after our customers with fair replacement solutions.

Melted Products

If your Dubai Royale Chocolate Bars arrive melted due to transit conditions, we will gladly replace the product free of charge.

Damaged or Expired Products

If you receive items that are damaged or expired, we will provide a free replacement.

Packaging Issues

If your order arrives with packaging that is not intact or has been compromised during delivery, we will:

• Cover the cost of express postage

• Send you a replacement product at no extra charge

Important Notes

• Claims must be made within 48 hours of delivery

• Proof of issue is required (photo or video evidence)

• Replacements will be shipped once the claim is verified

• This policy applies only to products purchased through our official sales channels

We appreciate your understanding and thank you for supporting Duero Sweets X Dubai Royale Chocolate Bars.